Refund policy

We have a 7 day return policy for items purchased from our store.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Live plants are exempt from this requirement — if your plant arrives damaged or in poor health, simply send a photo to support@housebynature.com within 24 hours of delivery and we will arrange a full replacement. You'll also need the receipt or proof of purchase

To start a return, you can contact us at support@housebynature.com. Please note that returns will need to be sent to the following address: 107 Dale st Grayling MI, 49738
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@housebynature.com 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping
Orders are typically processed within 1–3 business days. Live plants are shipped Monday–Wednesday only to avoid weekend delays in transit. We ship via expedited services to minimize time in transit and protect plant health.

We offer our Live Arrival Guarantee on all live plant orders. If your plant arrives in poor condition, please photograph it within 24 hours of delivery and contact us at support@housebynature.com — we'll make it right.

During periods of extreme heat or cold, we may hold shipments to protect plant health. You'll be notified if this applies to your order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@housebynature.com